In order for the criticism you said to become the engine of progress, you must think carefully before speaking out. Righteous anger to anything, it can lead to at least counter accusations, and otherwise - to tears.
Or maybe you should speak out?The main rule at all times - before you need to think about, and if it's about criticism, then think three times. And maybe sometimes you need to keep silent?
For example, when:
- You are not familiar with the topic of discussion
- in fact, the problem does not concern you
- the opponent has already understood the error
Sandwich ruleIn order for the criticism to be accepted correctly, the opponent should be in a calm state, otherwise a defensive stand will be adopted, and a dialogue to good will not result.
According to psychologists, the conversation should begin with praise.But, praise should be correct and on the topic, for example, it makes no sense to praise Alena Alexandrovna's hairdo if you are going to smash her accounting records. It's better to start like this: "Alena Alexandrovna, your statements have always been absolutely accurate, but this time something went wrong ..." And you also need to sum up in a benevolent manner: "I am absolutely confident that thanks to your experience you will be able to do everything quickly do it right. "
That there was no insultIt must be remembered that by many people criticism is perceived as an insult to one's side, which is why, one should never focus on a person, but only on his actions. Instead: "You can not allocate your time correctly", you better ask "What prevented you from coming to the meeting on time?"
An excellent maneuver on the advice of psychologists - to remember their mistakes. "Once I sent the old price to the customer, the boss then angry with me for 3 days and threatened that he would not let me into the office and the cannon shot, but in the end he simply stripped me of the award." Such a way will put emphasis on the fact that mistakes happen to everyone.
Important! All criticism must be expressed in tete-a-tet, without outsiders.Sayings with strangers can be perceived as humiliation, and this will cause the opponent to aggression.
Who remembers the oldStarting to criticize, you can not remember the old blunder, like: "And remember you did not make an important call to the customer 2 weeks ago." And in any case, it is necessary to give an opinion to the opponent and listen to his point of view, everyone has the right to vote.
Counter offerThe opponent should not say in his heart, "As I can, I do, but you only know how to criticize." That's why, you need to express not only your point of view, but also to offer your own solution to the problem.
In fact, in any criticism, there are 2 points: how to correct an oversight, and how to avoid repeating it in the future.
Individuality first of allThere are no general reproaches in terms of: "There is no use in your work", you always need to detail and specify your point of view, well, plus everything, you need to take into account the personal qualities of the opponent. The loader in the warehouse will not hear you at all until you raise your voice and dilute the remark with "sharp words," and the gentle and fragile accountant becomes covered with red spots and stutters already with a strict tone of voice.
One needs a hint, another a reproach, and a third a reprimand.